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Back Office Services

Acindo's Back office services are in the business of providing a very diverse range of standardized services to customers, all concerned with expediting value to the repetitive and time-consuming administrative functions and processes of an organization. Acindo's Back Office Services relieves the administrative burden and allows organizations to focus on their core competencies. Acindo guarantee 100% utilization of your existing resources and cutting down excess manpower.

Acindo's services help your company to grow profits, cut down costs and increase efficiency in the areas that benefit your business the most. We can handle your back office activities from accounts to finance and system support to HR. Our back office services include Accounting and financial back office services, System and network back office services, Virtual assistant back office services and Human resource back office services.

We support the following back office services:

Human Resource

  • Recruitment Process Outsourcing
  • Industrial Relations
  • Performance Management
  • Leadership and Management
  • Development
  • Soft Skills Development Technical Training
  • Learner shipand Bursaries
  • Employee Wellbeing
  • Talent Management Framework

Remote System &
Network Support

  • Network System Design and Architecture
  • Configuration Management
  • Internet firewall Management
  • System trouble shooting and correction
  • Software Licensing
  • Product Evaluation and feedback processing
  • Configuring, troubleshooting and optimizing Operating System
  • Configuring, troubleshooting of Software Applications
  • Management of Hosted services like web, email and domain
  • Testing Services, including regression testing

Finance Accounting

  • Bank & Cash
  • Reconciliation
  • Order to Cash
  • Procure to Pay
  • Record to Report
  • Financial Analysis & Planning
  • Accounts Payable
  • Clearing and settlements
  • Liability processing
  • Processing of refunds
  • Adjustment and transfers
  • Actuarial Reporting
  • Bank accounts & cash management

Underwriting

  • Policy Quotes & Policy
  • Binding
  • Policy Authorization
  • Policy Issuance
  • Amendments
  • Underwriting Data
  • Data entry & Verification

Insurance Claims Processing

  • Claims Processing & Verification
  • Claims Disbursement
  • Payments & Settlements
  • Third Party Disputes
  • Fraud Detection & Analysis

Document Management, Content Imaging & Digitization

  • Policy Conversion
  • Grey Risk Application Form Processing
  • Data Capture/OCR
  • Electronic manuscript and traditional keyboarding
  • Speciality Scanning
  • Page layout
  • Indexing Conversion XML, PDF
  • Digital Archival Services

New Business Services

  • Data Entry
  • List Management
  • Analysis
  • Application processing
  • Database reconciliation
  • Account Verification, confirmation, opening
  • Mailer dispatch
  • Account opening & administration
  • Pre-screening/reviewing of applications
  • Writing and assembling of contracts
  • Document Issuance

Administrative Services

  • Claims processing
  • Account administration
  • Settlement
  • Data processing/validation
  • Dispute resolution
  • Correspondence management
  • Service changes
  • Documentation/records maintenance
  • Account amendments and audit checks
  • Correspondence/statement generation
  • Customer data management
  • Payment Processing

Contact Us

Learn how Acindo's Back Office services can meet your business needs. Contact us today to know more about our Back Office Services.